The documents

Everything SIVO Hub publishes, in one place, each with a version number and the date it took effect. The version a customer accepted is recorded against their account, so what they agreed to can always be established rather than inferred.

Part of your agreement

Accepting the terms at registration accepts these three together.

• Terms of ServiceThe subscription agreement between the operator of SIVO Hub and the organisation subscribing to it.Version 1.2 · 19 September 2026
• Data Processing AgreementArticle 28 terms for the personal data a customer organisation puts into SIVO Hub, where SIVO Hub is processor.Version 1.0 · 7 September 2026
• Acceptable Use PolicyWhat may not be done with the service, and what happens when it is.Version 1.0 · 7 September 2026

Published for information

Not part of the contract, but relied on by it: the Data Processing Agreement points at the security overview as its Annex 2, and at the subprocessor list as the providers you authorise.

• Privacy NoticeWhat personal data SIVO Hub holds as controller, why, on what legal basis, and for how long.Version 1.0 · 7 September 2026
• Cookie NoticeWhich cookies the service sets, and why no consent banner is shown.Version 1.0 · 7 September 2026
• SubprocessorsThe third parties that process customer personal data on the operator's behalf.Version 1.0 · 7 September 2026
• Security OverviewThe technical and organisational measures actually in place, and the ones that are not.Version 1.1 · 10 September 2026
• Availability and SupportWhat is and is not committed about uptime, maintenance and response times.Version 1.0 · 7 September 2026
• Company InformationThe identity, address and registration details of the entity operating SIVO Hub.Version 1.0 · 7 September 2026
• Refund policyWhen a subscription is refunded, how to ask, and how long it takes.

The short version

• SIVO Hub is software sold to organisations. It is not an IT support service and it is not sold to consumers.
• Your data stays yours. You can export all of it, at any time, without asking us.
• Inside your workspace we are your processor, not the controller. The Data Processing Agreement says so in the form Article 28 requires.
• There is no uptime guarantee, no security certification and no analytics or tracking. All three are stated plainly rather than left for you to discover.
• The agreement is governed by the laws of Malta, and its courts decide any dispute.