Service desk
Tickets, priorities, categories, internal notes, attachments and a full history. Email notifications on every reply.
Pricing
One price for your team. The people you support are free.
The plan follows how many of your own people answer tickets: one on Solo, up to five on Team or Internal IT. The clients you look after and their staff are unlimited on every plan and never cost anything, however many there are.
- 7 days free
- Everything switched on during the trial
- Cancel whenever you like
Which one
Start with who you support, not with the price.
The plans differ by who is on the other end of the tickets, and then by how many of you there are.
Pick one and the plans that fit appear. The first difference is who you support, and the second is how many of you there are. Nobody gets a smaller product for paying less.
Every plan is the software only. No support hours, no engineers and no IT services are included on any plan. You do the support and SIVO Hub keeps the record.
Prices exclude VAT, which is added at checkout or to your invoice at whatever rate applies where you are. An annual invoice gives you two months free, by email.
What you get
Everything below is built and working today.
Three of these depend on supporting other businesses, so they are marked. Everything else is on every plan.
Asset register
Equipment, serial numbers, suppliers, purchase values, warranty dates and who is holding what.
Time tracking
A timer or a manual entry against any ticket, billable or not, with the rate recorded at the time.
Slack notifications
Post into one Slack channel when a ticket is raised, replied to or moved on. The reference, the subject and a link, never the description.
Sign in without passwords
A one-time code by email, or Microsoft and Google accounts.
Monthly service report
A one page PDF of the month, on your own letterhead: tickets, response times, hours against the allowance, and what kept coming up. Hand it to whoever pays for the work.
Help centre
Written guides for every screen, with a question mark on each page that opens the right one.
Audit log
Every reply, status change, assignment, deletion and setting change, with who did it and when. Append only, so nothing removes an entry.
Take a copy of everything
One button hands you your whole workspace as a file, with the attachments or without them. Nothing to request and nobody to ask.
Billing and invoices
Solo, Trio and Team plansHourly, per ticket, retainer with included hours, or a fixed monthly fee. Invoices come out as a PDF.
Multiple currencies
Solo, Trio and Team plansEleven currencies, each with its own rate, and history that is never rewritten.
Clients and users
Solo, Trio and Team plansSeparate client companies, their own people, bulk changes and a spreadsheet import.
The three things it does not do
Here so you can plan around them from day one.
- Remote monitoring. No agents, patching or remote access. SIVO Hub sits alongside whatever you already use for that.
- Dashboards and trends. The monthly service report is built. Reading the numbers back on screen, across months, is not.
- Microsoft 365 user sync. Signing in with Microsoft works today. Importing your staff list from it does not.
Common questions
The things people ask before paying.
What is in the trial?
All of it. Every plan gives you 7 days with nothing switched off and no card asked for. If it is not right for you, do nothing and it simply stops.
Do you provide IT support?
No. SIVO Hub is the software your IT business or IT department runs its support desk on. We do not read, triage or answer the tickets in your workspace, we do not maintain anybody's equipment, and no plan includes support hours, engineers or services of any kind. The support is done by you. The Terms say the same in section 3.
What happens when the trial ends?
Nothing is deleted. You get three more days of full access, and after that the account pauses rather than closing: your data stays exactly where it is and you can still sign in. Email us, we set you up on the plan you choose and send the first invoice, and we aim to have you working again the same working day.
How do I pay?
By card. Payments are handled by Dodo Payments, who are the seller of record and who issue your receipt, so your statement will say Dodo Payments rather than SIVO Hub. A subscription renews automatically until you cancel it, and you can cancel any time. Annual billing gives you two months free.
Can I change plan later?
Up or down, by email, whenever you like. Moving up applies straight away. Moving down applies from the next invoice.
How do I cancel?
If you pay by card, there is a Cancel button on your own Plan and billing page. No email, no notice period and no reason needed. If we invoice you instead, email us and we stop invoicing.
My card has expired. How do I change it?
If your card expires or you want to use a different one, there is a Manage card button on your own Plan and billing page. It opens Dodo Payments, who take the payment and are the only ones holding the card. We never see or store card details.
What if I need more than five people?
Email us. Larger teams are a conversation and a fixed number rather than a per seat calculation, which is the whole point of pricing this way.
Do you take my clients' data seriously?
Each company sees only its own tickets, people and equipment, enforced in the database rather than hidden in the interface. Attachments are scanned for malware. Every change is recorded in an audit log.
How do I get a refund?
The refund policy sets out when we refund and how long it takes. In short, tell us within fourteen days of your first payment on a plan and we will refund it in full, no reason needed.
Not sure which one.
Email what your week actually looks like and we will tell you which plan fits, including if the cheaper one covers it or if we are the wrong tool for you.
[email protected]